Choose to Study Hotel Management or Hospitality Management Courses at the Best Private Universities in Malaysia
A total of 330 million jobs are supported by the hospitality & tourism industry around the world, contributing 10 per cent, or US$8.9 trillion, to the global gross domestic product each year. Although the Covid-19 Pandemic has hit the hospitality & tourism industry badly, however, once it is over people will want to travel again and demand for hospitality & tourism professionals will once again rise in the next few years which means there would be jobs when you graduate.
Accessing a tourism and hospitality career path has generally been an easy one due to the high staff demand around the globe. This situation remains and staff shortages in these industries remain a major headache for this industry sector. This is bad news for employers, but good news for hospitality graduates.
New international hotels, resorts, spas and themed restaurants continue to open regardless of world economical health, offering a wealth of employment opportunities. However the real demands in developing economies are for lead personnel with high executive skills, knowledge based systems, chain hotel relationships and an expanding capacity to manage large staff numbers on the upward end of service delivery. Having a good command of the English language will be advantageous. With the rise of China’s inbound and outbound tourism, opportunities abound for those who are proficient in both English and Mandarin.
The demand for well trained hospitality professionals will increase gradually in as the world slowly recovers from the pandemic. Students now can take the opportunity to study a diploma or degree which would take 2 to 4 years to complete. By then, the recovery from the pandemic should be over and tourism would start to boom again.
Malaysia has some of the best private colleges and universities for hotel management & tourism courses. Students can get excellent training from these institutions at an affordable price. However, it is important to choose the right university in Malaysia with the necessary experience and facilities.
Increase in Demand Worldwide and in Malaysia for Hospitality Management & Hotel Management Professionals
Erwin, Graduated from Diploma in Hospitality & Tourism
That demand can be further quantified. According to the World Travel and Tourism Council, there’s no end in sight. Experts predict that the travel and tourism industry’s contribution to GDP will increase by 4% every year for the time being. That equates 69 million new jobs created over the next decade.
Such demand will also place pressure on education institutions where a tightening of resources post-GFC has seen the sector now faced with widening and greatly emphasised demands.
A strong and healthy educational environment now exists between private and government-led learning institutions, and the diversity of career pathways has drawn more intensification of their strategies to meet existing demand. Of note is the evolution of five and a half star and six star resorts and hotels which demand special levels of management to oversee higher level services. More of these new-styled tourist investments will be erected in developing and tiger-economies with expanding domestic middle class needs.
Hospitality graduates in Malaysia are well placed to have their skills and experience recognised intercontinentally. Remember that the general manager role is not the only destination career in hospitality, and that most enterprises seek high level employment in public relations, sales and marketing, financial and profitability control, property engineering, and soon social media.
So in choosing the best tourism and hospitality school in Malaysia that fits you, take careful consideration of the speciality streams which are offered, and make comparison with existing competitor organisations with equivalent international standings. It is important to choose colleges or universities with experience and ample facilities to train you so that you can succeed in your future career.
There is a wide range of food and beverage director salary packages available from the basic US$50k in standard hotels through to US$200k for an experienced hospitality strategist in a leading consulting firm. Of greater importance to graduates who wish to travel, your experience and status is portable from country to country, particularly if you have mastered a second or third language apart from English or are employed by global hotel chains.
Increase in Tourism Globally
Fu Wei, Diploma in Culinary Arts Graduate from YTL International College of Hotel Management
1.5 billion international tourist arrivals were recorded in 2019, globally. International arrivals grew 4% in the first quarter of 2019
International tourist arrivals (overnight visitors) grew 4% in January-March 2019 compared to the same period last year, below the 6% average growth of the past two years.
Growth was led by the Middle East (+8%) and Asia and the Pacific (+6%). Europe and Africa (both +4%) and the Americas (+3%) also recorded an increase in arrivals in this first quarter of 2019.
Confidence in global tourism performance has started to pick up again after slowing down at the end of 2018, according to the latest UNWTO Confidence Index survey. The Panel’s outlook for the current May-August period is more optimistic than in the past three periods and more than half of respondents are expecting a better performance in the coming four months.
- Total exports from international tourism reach USD 1.7 trillion in 2018
- Total export earnings from international tourism reached USD 1.7 trillion in 2018, or almost USD 5 billion a day on average.
- International tourism (travel and passenger transport) accounts for 29% of the world’s services exports and 7% of overall exports of goods and services.
- For the seventh year in a row, growth in tourism exports (+4%) was higher than growth in merchandise exports (+3%) in 2018.
Job Demand for Hospitality & Tourism Graduates in Malaysia
Ee Wen, Hospitality & Tourism Graduate from First City University College
Malaysia was ranked first in the Global Muslim Travel Index in 2018, according to the global survey carried out by Crescent Rating.
Meanwhile, Euromonitor International identified Kuala Lumpur as one of the Top 100 Cities Destinations.
United Nations World Tourism Organisation (UNWTO) placed Malaysia at 15th position in terms of tourist arrivals and 21st for tourism receipt in 2018. Among factors attracting tourists to Malaysia include rising middle-income populations, particularly in Asia; lower inflation; and short-haul destinations.
Malaysia’s hospitality and tourism industry has great potential to boost further, following the abundance of natural resources, well-diversified cultural and cuisines, modern infrastructure, and strategic location, added by the intensified efforts to improve safety and security in the country, including measures to curb intrusion and other threats.
What are the Career opportunities for Hotel Management Graduates?
Jia Lin, Hospitality at UOWM, Utropolis Glenmarie
The boom in tourism has created a demand for hospitality professionals world wide. In addition, hospitality graduates are highly sought after outside of the industry because of the service oriented training that they receive. This makes the graduates highly adept to the needs of customers.
Studying tourism and hospitality management is your ticket to one of the highest growing industries today: According to the UN World Tourism Organization (UNWTO), tourism has experienced continued growth and diversification to become one of the fastest growing economic sectors in the world! The World Travel & Tourism Council (WTTC) estimates that 1 of every 10 jobs on the planet are in the hospitality and tourism industry, which also accounts for 1 in 5 of all new jobs created over the last five years. That means there’s plenty of opportunities to create a career in this ever-growing industry.
The hospitality and travel industry accounts for one out of every ten employment opportunities. Bringing the number of people earning their living in the sector to a remarkable 330 million in 2022. In 2022, there were 22 million new jobs, representing a 7.9% increase on 2021, and only 11.4% below 2019. The COVID Pandemic had devastated the tourism industry with many leaving it. But the world has now recovered with a huge demand for hospitality graduates worldwide.
COMBINED world hospitality enterprises account for nine per cent of world GDP, or approximately 260 million jobs. Accessing a tourism and hospitality career path has generally been an easy one due to the high staff demand around the globe. This situation remains and staff shortages in these industries remain a major headache for this industry sector. This is bad news for employers, but good news for hospitality graduates.
New international hotels, resorts, spas and themed restaurants continue to open regardless of world economical health, offering a wealth of employment opportunities. However the real demands in developing economies are for lead personnel with high executive skills, knowledge based systems, chain hotel relationships and an expanding capacity to manage large staff numbers on the upward end of service delivery. Having a good command of the English language will be advantageous. With the rise of China’s inbound and outbound tourism, opportunities abound for those who are proficient in both English and Mandarin.
Malaysia has some of the best private colleges and universities for hotel management & tourism courses. Students can get excellent training from these institutions at an affordable price. However, it is important to choose the right university in Malaysia with the necessary experience and facilities.
Types of industry in hospitality
Yoon Shen, Hotel & Tourism Graduate
- Resorts
- Hotels
- Restaurants
- Exclusive clubs
- Catering
- Cruise liners
- Airlines
- Conventions
- Events
- Health & fitness
- Banks
- Leisure such as theme parks
- Gaming & casinos
- Spas
- Education
Types of executive or managerial positions in the Hospitality industry
Daniel Wan, Hotel & Tourism graduate
- PR/communications
- Marketing
- Restaurant
- Guest relations
- Corporate events planner
- Advertising & sales
- Kitchen
- Food & Beverage
- Caterer
- Customer Service
- Cost Control
- Conventions/Conference/Event Planner
- Theme Park Operations
- Customer Loyalty Programme
- Front Office
- Business Development
- Hotel owner
Nature of Work of Hotel Management
The nature of work in hospitality career varies from one position to the other. Some positions may have to work longer hours than the other. Some of the hotel related nature of work is described below.
Job Description of a Hotel General Manager
- Responsible for the entire operations a large hotel.
- Ensure that the hotel is run efficiently and make profit according to the expectations of the stakeholders.
- Looks into the sales, marketing and financial aspects of the hotel
Job Description of a Resident Hotel Manager
- Stay in the hotel and are on call all the time in the event of emergency.
- Look into the detailed day-to-day operational aspects of the hotel and reports to the General Manager.
- A team of hotel staff usually report to the Resident Manager.
Job Description of a Guest Relations Officer (Concierge)
- The officer will check in hotel guests and confirm hotel bookings
- Ensure that the guests’ luggage are safely transferred to the rooms and the guests’ incoming messages or faxes are given to the guest concerned or even recommend places of interest to guests.
Job Description of a Front Office Manager
- Manage the Cashier, Receptionist, and Reservation Officer.
- Ensure that services rendered are up to standard as well as provide customer service training to staff.
- Look into the operational aspects of accounting, room reservations, money changing, luggage, mail, and others to ensure that guests are satisfied.
Job Description of a Food and Beverage (F&B) Manager
- Overseeing the operations of the hotel’s different restaurants, lounges and banquet facilities
- Besides coordinating activities among various departments, such as kitchen, dining room, and banquet operations, F&B managers ensure that customers are satisfied with their dining experience.
- Oversee the inventory and ordering of food, equipment, and supplies and arrange for the routine maintenance and upkeep of the restaurant.
- Generally responsible for all of the administrative, financial and human-resource functions
Job Description of a Restaurant Manager in a Hotel
- Oversee all aspects of the operations from the quality of the food to the quality of the personnel.
- Ensure that food prepared hygienically, presentable and creatively.
- Manage the budget and negotiate with suppliers.
- Formulate creative strategies for advertising and promotions to increase sales.
- Recruit, train and motivate staff.
Job Description of a Housekeeper Executive/Floor Supervisor
- Ensure good maintenance of all the rooms, toilets, swimming pools, gymnasium, meeting rooms, etc.
- Arrange the cleaning scheduling as well as the supervision of the work done by the housekeepers
- Ascertain standard supplies for rooms are maintained, informs maintenance to look into repairs, and special instructions for VIPs are carried out.
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i am from Lesotho – Southern Africa, do you hire people from other countries who have degree in Tourism
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