Get a Hospitality Management or Hotel Management Education in Malaysia and Find a Job Globally
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The demand for well trained hospitality management professionals will continue to increase in Malaysia as well as globally. Students who want an exciting career that they can work anywhere in the world can choose to study hotel management. Working in the hotel & tourism industry is rewarding allowing you to enjoy travelling and experiencing different cultures.
The hospitality industry offers a great variety of job opportunities for graduates. It is a global industry where you are able to develop yourself and your career right around the world. Hospitality Management degree programmes teach developing business strategies for the tourism industry.
It is where Hospitality students learn how to manage quality food, accommodation, and fun activities, all in order to achieve customer satisfaction. Hospitality undergraduate studies is ideal for students who enjoy travelling and are looking for a dynamic career that involves helping people have a great time.
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An Exciting Career in Hospitality Management
The business of tourism and hospitality is a multifaceted industry that spans the globe and affects every facet of our lives. As the industry continues to evolve and mature, the opportunities that await those pursuing a career in leisure, tourism and hospitality are endless.
Hospitality & Tourism Management covers the vibrant and varied worlds of hotel, restaurant and resort management, leisure management and more. As the hotel and hospitality industry moves increasingly from a skills-based to a knowledge-based industry, it has become critical to produce graduates to be fully attuned to the culture, academic, service, innovative and competitive aspects of the sector.
Hotels form part of the tourism industry. As the number of tourists grows, more hotels are mushrooming all over the world. The hotel business can be broadly divided into three areas:
- Provision of rooms for visitors
- Provision of food and beverage (F&B)
Increase in Demand Worldwide and in Malaysia for Hospitality Management & Hotel Management Professionals
That demand can be further quantified. According to the World Travel and Tourism Council, there’s no end in sight. Experts predict that the travel and tourism industry’s contribution to GDP will increase by 4% every year for the time being. That equates 69 million new jobs created over the next decade.
Such demand will also place pressure on education institutions where a tightening of resources post-GFC has seen the sector now faced with widening and greatly emphasised demands.
A strong and healthy educational environment now exists between private and government-led learning institutions, and the diversity of career pathways has drawn more intensification of their strategies to meet existing demand. Of note is the evolution of five and a half star and six star resorts and hotels which demand special levels of management to oversee higher level services. More of these new-styled tourist investments will be erected in developing and tiger-economies with expanding domestic middle class needs.
Hospitality graduates in Malaysia are well placed to have their skills and experience recognised intercontinentally. Remember that the general manager role is not the only destination career in hospitality, and that most enterprises seek high level employment in public relations, sales and marketing, financial and profitability control, property engineering, and soon social media.
So in choosing the best tourism and hospitality school in Malaysia that fits you, take careful consideration of the speciality streams which are offered, and make comparison with existing competitor organisations with equivalent international standings. It is important to choose colleges or universities with experience and ample facilities to train you so that you can succeed in your future career.
There is a wide range of food and beverage director salary packages available from the basic US$50k in standard hotels through to US$200k for an experienced hospitality strategist in a leading consulting firm. Of greater importance to graduates who wish to travel, your experience and status is portable from country to country, particularly if you have mastered a second or third language apart from English or are employed by global hotel chains.
Who should Study Hospitality & Tourism in Malaysia?
The hospitality industry is an ideal career pathway for students who:
- Are people friendly
- Are dynamic
- Are critical thinkers
- Are creative
- Are innovative
- Are risk-takers
- Relish a challenging & exciting lifestyle
- Love to help people
- Explore different cultures
- Provide solutions
- Love to organize events
- Possess an international outlook.
One has to like working with people and strive to meet the customer’s expectation. Dealing with people means that one has to be flexible in solving problems. Negotiation, communications and influencing skills are needed for one to do well in hospitality career. Professionals not only have ample job opportunities in Malaysia but worldwide!
Students after SPM or O-Levels who are sure that they want a career in the vibrant hotel industry can choose to study the Diploma in Hotel Management at top private universities and colleges in Malaysia. Students will need at least 3 credits in SPM or O-Levels to join the 2-year diploma.
Upon completion of the Diploma, students can continue on to the Tourism Management, Hospitality Management or Hotel Management Degree entering into Year 2 for another 2 years. Students interested to find out which are the best colleges and universities for hotel management in Malaysia may WhatsApp us for guidance.
What will You Learn in a Hospitality Management Programme?
In the past decade, tourism has become an important sector making a huge impact on the economic development of many countries including Malaysia. The main benefits of tourism are income creation and generation of jobs. For many places, tourism is the most important source of income. Therefore many countries have responded by developing the necessary infrastructure and increasing their abilities to supply the needs of tourists. Therefore, the job demand is increasing globally for qualified and experienced hospitality graduates.
But what do you actually learn through a hospitality and tourism program?
One important skill that you will gain from a bachelor’s degree in hospitality management is business management skills. Although your studies will be mainly focused on management related to the hotel and hospitality industry, these skills can be applied to various other fields that might be of interest in the future. Another important skill that you will gain is being able to communicate effectively to customers at all levels and handling their requests.
With these sets of transferable skills, not only are you able to work in the hospitality industry but in many service industries.
What is the Nature of Work for Hospitality
The nature of work in hospitality career varies from one position to the other. Graduates can find many types of hospitality jobs overseas. Some of the hotel related nature of work is described below.
Hotel General Manager
- Responsible for the entire operations a large hotel.
- Ensure that the hotel is run efficiently and make profit according to the expectations of the stakeholders.
- Looks into the sales, marketing and financial aspects of the hotel
- Stay in the hotel and are on call all the time in the event of emergency.
- Look into the detailed day-to-day operational aspects of the hotel and reports to the General Manager.
- A team of hotel staff usually report to the Resident Manager.
Guest Relations Officer (Concierge)
- The officer will check in hotel guests and confirm hotel bookings
- Ensure that the guests’ luggage are safely transferred to the rooms and the guests’ incoming messages are given to the guest concerned or even recommend places of interest to guests.
Front Office Manager
- • Manage the Cashier, Receptionist, and Reservation Officer.
• Ensure that services rendered are up to standard as well as provide customer service training to staff.
• Look into the operational aspects of accounting, room reservations, money changing, luggage, mail, and others to ensure that guests are satisfied
Food and Beverage (F&B) Manager
- Overseeing the operations of the hotel’s different restaurants, lounges and banquet facilities
- Besides coordinating activities among various departments, such as kitchen, dining room, and banquet operations, F&B managers ensure that customers are satisfied with their dining experience.
- Oversee the inventory and ordering of food, equipment, and supplies and arrange for the routine maintenance and upkeep of the restaurant.
- Generally responsible for all of the administrative, financial and human-resource functions
- Oversee all aspects of the operations from the quality of the food to the quality of the personnel.
- Ensure that food prepared hygienically, presentable and creatively.
- Manage the budget and negotiate with suppliers.
- Formulate creative strategies for advertising and promotions to increase sales.
- Recruit, train and motivate staff.
Housekeeper Executive/Floor Supervisor
- Ensure good maintenance of all the rooms, toilets, swimming pools, gymnasium, meeting rooms, etc.
- Arrange the cleaning scheduling as well as the supervision of the work done by the housekeepers
- Ascertain standard supplies for rooms are maintained, informs maintenance to look into repairs, and special instructions for VIPs are carried out.
Career opportunities for Hospitality Graduates
The boom in tourism has created a demand for hospitality professionals world wide. In addition, hospitality graduates are highly sought after outside of the industry because of the service oriented training that they receive. This makes the graduates highly adept to the needs of customers.
Types of industry that Hospitality Graduates can Work in
- Exclusive clubs
- Cruise liners
- Health & fitness
- Leisure such as theme parks
- Gaming & casinos
Types of executive or managerial positions
- Guest relations
- Corporate events planner
- Advertising & sales
- Food & Beverage
- Customer Service
- Cost Control
- Conventions/Conference/Event Planner
- Theme Park Operations
- Customer Loyalty Programme
- Front Office
- Business Development
- Hotel owner