Best Universities & Colleges in Malaysia to Study the Diploma & Degree in Hotel & Tourism Course

The Diploma in Hotel Management or Hospitality Management is ideal for students who do not like to study and prefer hands-on approach to learning. It  is a great starting point for your career in hospitality in Malaysia. Students will combine hands-on practical training with business management theory, while gaining professional experience through internships in the hospitality industry. Students after SPM or IGCSE/O-Levels who are sure that they want a career in the vibrant hotel industry can choose to study the Diploma in Hotel Management at a top private college or university in Malaysia.

Studying tourism and hospitality management is your ticket to one of the highest growing industries today: According to the UN World Tourism Organization (UNWTO), tourism has experienced continued growth and diversification to become one of the fastest growing economic sectors in the world!

The World Travel & Tourism Council (WTTC) estimates that 1 of every 10 jobs on the planet are in the hospitality and tourism industry, which also accounts for 1 in 5 of all new jobs created over the last five years. That means there’s plenty of opportunities to create a career in this ever-growing industry.

You might also be interested to read these:

• Top 5 Colleges & Universities in Malaysia for Hotel Management Courses
• How to Choose the Best College to Study Diploma in Hotel Management in Malaysia
• Best Diploma in Hotel or Hospitality Management at Top Universities & Colleges in Malaysia
• Affordable Top Colleges & Universities in Malaysia for the Best Diploma in Hotel Management Course
• Best Universities & Colleges in Malaysia to Study the Diploma & Degree in Hotel & Tourism Course
• Malaysia’s Best Colleges & Universities for Diploma in Hotel Management Courses
• Study Hospitality Management in Malaysia for a Career that takes you Around the World
• An Incredible Opportunity to Work Overseas with Hospitality & Tourism Qualification from Universities & Colleges in Malaysia
• Increased Tourism worldwide and in Malaysia means Increased Jobs for tourism & hospitality management graduates

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Which are the Top Colleges and Universities in Malaysia Offering Hotel Management Courses?

To choose a top private college for your hospitality studies is to find one that has years of experience as well as recognised by the Ministry of Education and accredited by Malaysian Qualifications Agency (MQA). The years of experience by the college or university would have allowed it to build its reputation in the industry for producing well trained graduates as well as build linkages with the industry for job placement and internships. Furthermore, facilities are important  in providing practical experience. Therefore, take into consideration all these factors and not just choose the cheapest college to study at. If you don’t get the skills you would not do well in your career.

Premier universities and colleges in Malaysia for Hotel Management Diploma and Degree programmes are

1. Taylor’s University
2. University of Wollongong Malaysia (UOWM) KDU, Utropolis Glenmarie
3. UOWM KDU Penang
4. YTL International College of Hospitality Management
5. First City University College
6. Berjaya University College

How to Choose the Best College or University in Malaysia to Study the Hotel Management

To be successful in your future career in the hospitality industry, you should not just look for the cheapest and most convenient college or university to study at. Students who have gained specialised knowledge and experience from a top college or university will be able to jump into the industry with confidence and get promoted easily.

Take time to choose the college or university by talking to experienced and knowledgeable counselors. EduSpiral Consultant Services has more than 10 years experience in placing students into top universities and the counselor has more than 20 years guiding students. We will be most delighted to help you in selecting the university, just fill up the enquiry form.

First, students should look for colleges and universities who are experienced in providing hospitality education and are equipped with the necessary facilities. With years of experience running the course, the university would have built up a reputation and a network of top hotels and resorts to place you for your internship as well as future job. Visit their campuses and look for facilities such as mock hotel suites or rooms, front desk, kitchens, event rooms, wine lab, etc.

In addition, check to see if the courses recognised and approved by the Malaysian Qualifications Audit (MQA). Rankings can be a guide to the quality and standard of the course.

Some colleges offer job guarantee but do look at the list of hotels that they can place you at to make sure that they are reputable.

The university that you choose now can either equip you with the knowledge and skills to have a successful future or not enough skills ending up in joblessness.

Studying Hotel Management at Top Colleges & Universities in Malaysia

The studies in Hotel Management covers a variety of topics concerned with the operational aspects of hoteliery. Educational courses in hotel management in Malaysia are varied and students will study topics as wide ranging as marketing, eco-tourism, leisure, business administration and management.

A Hotel Management course curriculum reinforces academic study of hospitality fundamentals with practical lessons and real-life professional experience. When you do kitchen duty, for example, your learning goes beyond culinary art.

The Hotel Manager coordinates many operational tasks of running a successful hotel. To manage a hotel requires knowledge and skills covering a variety of fields.

This is why studying hotel management in Malaysia can be so diverse and interesting. Many students find hotel management to be a rewarding and challenging degree program and a qualification that will provide employment opportunities all over the world.

An education in hotel management teaches students the skills to effectively manage different responsibilities such as reception and concierge services, restaurant and bar functions, administration, management and marketing.

Hotel Management is a career that provides extensive opportunities for graduates to travel and work abroad. Many students take the opportunity to work overseas after graduating. This provides not only a memorable experience but also a knowledge of another culture and often a foreign language. Opportunities to migrate to other countries to become citizens is also higher.

What Type of Malaysian Students Should Study Hotel Management

• Students who are friendly, love mixing around with people of all cultures
• Students who like to talk and enjoy public speaking
• Students who enjoy working in a team
• Students who love to travel and maybe work in different countries trying out new things
• Students who like history and geography
• Students who are able to handle pressure and do different tasks at the same time
• Students who are able to meet dealines
• Students who love a fast paced high energy job environment
• Students who like to help people to solve problems
• Students who have a great work attitude, hard-working and self-motivated are great for hospitality jobs
• Students who don’t mind working long hours and weekends
• Students who like to meet people from different cultures and enjoy interacting with them
• Students who are patient and put customers’ needs first and help them to solve their problems in a hotel setting
• Students who enjoy helping hotel guests find their way around the country, give them travel tips and have a great time.

Study at a Top College or University in Malaysia for the Diploma in Hotel Management

A Diploma in Hotel Management is a 2-year or 2.5-year course that is more practical compared to other courses. It is a good choice for students who prefer non-academic courses, good with hands-on activities and like to help people.

Students will take about 25 to 30 subjects in 6 semesters including internship. The subjects will expose you to the various aspects of the hospitality industry with some business studies. The curriculum for the Diploma in Hotel Management focuses on the key competencies related to hospitality operations, communication, human relations and cultural diversity. Through this diploma programme, students can gain knowledge on the concept of hospitality and develop operational skills that will allow them to work in different service sectors.

Choosing to study the Diploma in Hotel Management at a top college or university in Malaysia will equip you with sound hospitality knowledge and skills and connect you with the industry. The best college or university in Malaysia will focus on quality, have award winners for the particular courses, years of experience offering the particular course, highly experienced lecturers, a good study environment and good facilities.

What is the Education Pathway for the Diploma in Hotel Management?

Students after SPM or IGCSE/O-Levels who are sure that they want a career in the vibrant hotel industry can choose to study the Diploma in Hotel Management  or Diploma in Hospitality Management at a top private college or university in Malaysia. Students will need at least 3 credits in SPM or O-Levels to join the 2-year diploma.

A credit in SPM or IGCSE is at least a C. If you are not sure about the requirements, please fill up the enquiry form and we will contact you to advise and guide you.

Upon completion of the Diploma, students can continue on to the Hospitality Management or Hotel Management Degree entering into Year 2 for another 2 years. Students may also choose to work after completing the Diploma.

Students who only obtained at least 1 credit in their SPM or IGCSE/O-Levels may go for the Certificate course for 1 year 4 months and then only enter into the Diploma course.

Should I Study Foundation or Diploma?

Students who have at least 5Cs in SPM or IGCSE O-Levels may consider taking the Foundation in Arts or Diploma in Hotel Management. Both pathways to the degree will take a total of 4 years. There is no difference in the time. However, some diploma courses may be 2.5 years.

A Foundation in Arts is good for students who are not sure of what they want to study and still want to consider other courses such as business or IT. Foundation in Arts tend to be more academic and focus on theory. You will study general subjects like business, maths, computing, etc. There is no PTPTN Loan for the Foundation course.

Students who are sure of taking the hotel management course should just go for the Diploma in Hotel Management as you will study the subjects that you like as they would be focused on hospitality. The diploma is more practical and hands-on. Another advantage of the diploma is that there will be an internship at the end of the course. There will be another internship during your degree. PTPTN Loan is available for the diploma.

What will you Learn in a Diploma in Hotel Management at a Private College or University in Malaysia?

In a Diploma in Hotel Management, students will be exposed to three major operational aspects of the hospitality industry: rooms division, food and beverage service as well as cuisine.

They will develop communication and customer skills, which cultivates service-minded graduates. In addition, students will study introductory business courses such as Marketing, and Accounting.

Finally, there will be an internship at a hotel, resort or tour agency for students to put into practice what they have studied and to gain experience working in the hospitality industry.

What are the Career opportunities for Hotel Management Graduates?

The boom in tourism has created a demand for hospitality professionals world wide. In addition, hospitality graduates are highly sought after outside of the industry because of the service oriented training that they receive. This makes the graduates highly adept to the needs of customers.

Types of industry in hospitality

• Resorts
• Hotels
• Restaurants
• Exclusive clubs
• Catering
• Cruise liners
• Airlines
• Conventions
• Events
• Health & fitness
• Banks
• Leisure such as theme parks
• Gaming & casinos
• Spas
• Education

Types of executive or managerial positions in the Hospitality industry

• PR/communications
• Marketing
• Restaurant
• Guest relations
• Corporate events planner
• Advertising & sales
• Kitchen
• Food & Beverage
• Caterer
• Customer Service
• Cost Control
• Conventions/Conference/Event Planner
• Theme Park Operations
• Customer Loyalty Programme
• Front Office
• Business Development
• Hotel owner

Nature of Work of Hotel Management

The nature of work in hospitality career varies from one position to the other. Some positions may have to work longer hours than the other. Some of the hotel related nature of work is described below.

Job Description of a Hotel General Manager

• Responsible for the entire operations a large hotel.
• Ensure that the hotel is run efficiently and make profit according to the expectations of the stakeholders.
• Looks into the sales, marketing and financial aspects of the hotel

Job Description of a Resident Hotel Manager

• Stay in the hotel and are on call all the time in the event of emergency.
• Look into the detailed day-to-day operational aspects of the hotel and reports to the General Manager.
• A team of hotel staff usually report to the Resident Manager.

Job Description of a Guest Relations Officer (Concierge)

• The officer will check in hotel guests and confirm hotel bookings
• Ensure that the guests’ luggage are safely transferred to the rooms and the guests’ incoming messages or faxes are given to the guest concerned or even recommend places of interest to guests.

Job Description of a Front Office Manager

• Manage the Cashier, Receptionist, and Reservation Officer.
• Ensure that services rendered are up to standard as well as provide customer service training to staff.
• Look into the operational aspects of accounting, room reservations, money changing, luggage, mail, and others to ensure that guests are satisfied.

Job Description of a Food and Beverage (F&B) Manager

• Overseeing the operations of the hotel’s different restaurants, lounges and banquet facilities
• Besides coordinating activities among various departments, such as kitchen, dining room, and banquet operations, F&B managers ensure that customers are satisfied with their dining experience.
• Oversee the inventory and ordering of food, equipment, and supplies and arrange for the routine maintenance and upkeep of the restaurant.
• Generally responsible for all of the administrative, financial and human-resource functions

Job Description of a Restaurant Manager in a Hotel

• Oversee all aspects of the operations from the quality of the food to the quality of the personnel.
• Ensure that food prepared hygienically, presentable and creatively.
• Manage the budget and negotiate with suppliers.
• Formulate creative strategies for advertising and promotions to increase sales.
• Recruit, train and motivate staff.

Job Description of a Housekeeper Executive/Floor Supervisor

• Ensure good maintenance of all the rooms, toilets, swimming pools, gymnasium, meeting rooms, etc.
• Arrange the cleaning scheduling as well as the supervision of the work done by the housekeepers
• Ascertain standard supplies for rooms are maintained, informs maintenance to look into repairs, and special instructions for VIPs are carried out.